Privacy Policy

FictionalPlayer (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website at fictionalplayer.com, the FictionalPlayer application, and related services (the “Service”).

1. Data We Collect

Information you provide

• Account data: email address, password (stored hashed), and display name.
• Waitlist data: email address submitted via our waitlist form.
• Payment data: processed by our payment provider; we do not store full card numbers.
• Support communications: messages you send to our support team.

Information collected automatically

• Device & usage data: device type, operating system, app version, and feature usage.
• Sync data: favorites, watch history, and playback position for cloud sync features.
• Log data: IP address, timestamps, and diagnostic logs for security and performance.
• Cookies: see our Cookie Policy for details.

Information we do not collect

We do not collect or store the content of IPTV streams you play. Your M3U URLs, Xtream credentials, and portal login details are stored locally on your devices or encrypted in your account solely to enable playback and sync — we do not access or monitor the content you watch.

2. How We Use Your Data

We use personal data to:

• Provide, maintain, and improve the Service.
• Process subscriptions and manage your account.
• Enable cross-device cloud sync of preferences and watch history.
• Send service-related communications, including launch updates for waitlist members.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations.

3. Legal Bases for Processing (EEA/UK)

Where applicable, we process personal data based on:

• Contract: to provide the Service you subscribed to.
• Consent: for waitlist communications and non-essential cookies.
• Legitimate interests: for security, analytics, and product improvement.
• Legal obligation: where required by applicable law.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: hosting, payment processing, email delivery, and analytics partners bound by confidentiality obligations.
• Legal authorities: when required by law or to protect our rights and users.
• Business transfers: in connection with a merger, acquisition, or asset sale, with notice to affected users.

5. Data Retention

We retain account data for as long as your account is active. Waitlist emails are retained until you unsubscribe or request deletion. Log data is retained for up to 12 months. Upon account deletion, we delete or anonymize personal data within 30 days, except where retention is required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent at any time (without affecting prior processing).
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact privacy@fictionalplayer.com.

7. International Transfers

Your data may be processed in countries outside your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect data transferred internationally.

8. Security

We implement technical and organizational measures including encryption in transit (TLS), hashed passwords, and access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Children

The Service is not directed at children under 16. We do not knowingly collect personal data from children. Parental control features are intended for use by account holders managing family profiles.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated date. We encourage you to review this page regularly.

11. Contact

Data protection inquiries: privacy@fictionalplayer.com